Right of withdrawal

RIGHT OF WITHDRAWAL

Right of Withdrawal

A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day


• on which you or a third party named by you who is not the carrier took possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly.

• on which you or a third party named by you who is not the carrier took possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately.

In order to exercise your right of withdrawal, you must inform us (kohlenstoff 12, Leipziger Str. 8, 47665 Sonsbeck, email address: info(at)kohlenstoff-12.com) by means of a clear statement (e.g. a letter sent by post or e -Email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Custom-made products that relate to customer requests are excluded from the right of withdrawal. Custom-made products are those products that differ in shape and configuration from the products offered and relate to the customer's special wishes.

Consequences of revocation
If you revoke this contract, we must repay all payments that we have received from you, excluding delivery costs, immediately and no later than fourteen days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

The buyer bears the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Sample cancellation form
If you want to cancel the contract, please fill out this form and send it back.
To: kohlenstoff 12, Leipziger Str. 8, 47665 Sonsbeck, email address: info(at)kohlenstoff-12.com:

I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods (*)
– Ordered on ()/received on ()
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for paper notification) – Date


As of: August 5, 2021