Right of withdrawal
CANCELLATION POLICY
Right of withdrawal for consumers
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day,
- where you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together.
- where you or a third party designated by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered multiple goods as part of a single order and these are delivered separately.
The right of withdrawal does not apply to personalized products, such as products with engraving.
To exercise your right of withdrawal, you must inform us (kohlenstoff 12, Leipziger Str. 8, 47665 Sonsbeck, email address: info(at)kohlenstoff-12.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of the revocation
If you revoke this contract, we will refund you all payments we have received from you, excluding delivery costs, without delay and at the latest within fourteen days from the day on which the notification of your revocation of this contract was received by us. For this refund, we will use the same payment method that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.
We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
The buyer bears the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling them beyond what is necessary to examine their condition, characteristics, and functioning.
The right of withdrawal does not apply to the following contracts:
- customized items (engravings), as these are personalized creations according to customer specifications and are unusable for resale
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer (§ 312g para. 2 no. 1 BGB).
Additional notes on the cancellation
If products from an order that includes a free item (e.g., a jewelry box) are returned and the remaining order value falls below the minimum order value for the free item (€200), the corresponding regulations in the terms and conditions apply.
Sample cancellation form
If you want to cancel the contract, please fill out this form and send it back.
To: kohlenstoff 12, Leipziger Str. 8, 47665 Sonsbeck, email address: info(at)kohlenstoff-12.com :
I/We hereby revoke the contract concluded by me/us for the purchase of the following goods (*)
– Ordered on ()/ received on ()
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notifications on paper)
– Date
