Terms and Conditions
GENERAL TERMS AND CONDITIONS
1 Scope
1.1 These General Terms and Conditions (hereinafter "GTC") of Creating Numbers GmbH (hereinafter "Seller") apply to all contracts for the delivery of goods concluded by a consumer or entrepreneur (hereinafter "Customer") with the Seller regarding the goods presented by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.
1.2 For contracts for the delivery of vouchers, these GTC apply accordingly, unless otherwise regulated in this respect.
1.3 Consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor independent professional activity.
1.4 Entrepreneur within the meaning of these terms and conditions is a natural or legal person or a legally capable partnership who acts when concluding a legal transaction in the exercise of their commercial or independent professional activity.
2 Conclusion of contract
2.1 The product descriptions contained in the seller's online shop do not constitute binding offers by the seller but serve to submit a binding offer by the customer.
2.2 The customer can submit the offer via the online order form integrated into the seller's online shop. In doing so, after placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contractual offer regarding the goods contained in the shopping cart by clicking the button that completes the order process.
2.3 The seller can accept the customer's offer within five days,
-by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or
-by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or
-by requesting the customer to pay after placing their order.
If several of the aforementioned alternatives apply, the contract is concluded at the time when one of the aforementioned alternatives occurs first. The deadline for acceptance of the offer begins the day after the offer is sent by the customer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is considered a rejection of the offer with the consequence that the customer is no longer bound by their declaration of intent.
2.4 When selecting an instant payment system (e.g. PayPal Express, Amazon Payments, Sofortüberweisung), the customer is either directed to the order overview page in our online shop or redirected to the website of the provider of the instant payment system. If a redirection to the respective instant payment system occurs, the customer makes the corresponding selection or enters their data there. In this case, the seller already declares acceptance of the customer's offer at the time the customer initiates the payment process by clicking the button that completes the order process. Finally, the customer is shown the order data as an order overview on the website of the provider of the instant payment system or after being redirected back to our online shop.
2.5 When submitting an offer via the seller's online order form, the contract text is stored by the seller after conclusion of the contract and sent to the customer in text form (e.g., e-mail, fax, or letter) after sending his order. No further accessibility of the contract text by the seller takes place. If the customer has set up a user account in the seller's online shop before sending his order, the order data will be archived on the seller's website and can be accessed by the customer free of charge via his password-protected user account using the corresponding login data.
2.6 Before binding submission of the order via the seller's online order form, the customer can detect possible input errors by carefully reading the information displayed on the screen. An effective technical means to better detect input errors can be the browser's zoom function, which enlarges the display on the screen. The customer can correct his entries within the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that completes the ordering process.
2.7 The German and English languages are available for concluding the contract.
2.8 Order processing and contact usually take place via e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that e-mails sent by the seller can be received at this address. In particular, when using spam filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by him with order processing can be delivered.
3 Due Date
The payment of the purchase price is due within one week after conclusion of the contract.
4 Retention of Title
The delivered goods remain the property of kohlenstoff 12 until full payment has been made.
5 Prices & Shipping Costs
The prices stated include the statutory value-added tax. Any shipping costs will be communicated to the customer in good time before completing the order process.
6 Delivery
(6.1) Delivery of ordered goods within Germany usually takes place within 1-3 working days after receipt of payment, within Europe 2-10 working days, and outside 5-20 working days.
(6.2) All information about expected delivery dates is non-binding, unless they have been expressly agreed as binding.
(6.3) The delivery times stated in the shop do not apply to custom-made products and spare parts. The delivery time for these depends on the respective effort and the current order situation.
7 Warranty
kohlenstoff 12 generally does not assume any warranty obligations beyond the statutory warranty, unless an extended warranty declaration is made for individual goods in the product description.
8 Exercise of the right of withdrawal
See withdrawal instructions.
9 Choice of law & jurisdiction
(9.1) The contractual relationships between kohlenstoff 12 and the customer are governed by the law of the Federal Republic of Germany.
(9.2) The place of jurisdiction for all disputes arising from the contractual relationship between the customer and kohlenstoff 12 is the provider's registered office.
10 Possible damages to third-party products
(10.1) kohlenstoff 12 expressly points out that wearing third-party products together with our offered items may cause damage. No claims for damages of any kind can be made by the customer for any type of damage.
11 Payment via Klarna (invoice, installment purchase & immediate payment)
In cooperation with Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you invoice purchase, installment purchase, and immediate payment as payment options. Please note that Klarna invoice, Klarna installment purchase, and Klarna immediate payment are only available to consumers and that payment must be made to Klarna.
12 Transmission of data to the United States of America
By confirming the customer information by clicking the "Continue to shipping" button, the customer agrees to the transmission of data to servers outside the EU in the USA.
13 Contract language
The contract language is exclusively German.
14 Customer service
Our customer service for questions, complaints, and claims is available on weekdays from Monday to Friday 8:00 - 16:00 at
Email: info(at)kohlenstoff-12.com
.
15 Pre-sale products
Within the pre-sale period, limited in time by the delivery of the respective product, the usual legal provisions apply. The withdrawal period begins on the day the goods are received (see withdrawal instructions). The buyer has the right to withdraw from the purchase contract before receiving the goods, for example in case of delivery delay or similar, without giving reasons.
16 Returns and refunds for free items
For orders over a purchase value of 200 €, customers receive a free jewelry box (K12 - JEWELRY BOX) as a free item.
If products from the order are returned and the remaining order value falls below €200 as a result, kohlenstoff 12 reserves the right to apply the following regulations:
a) The customer receives the refund amount in the form of a voucher, or
b) The customer can exchange the products for other goods.
A full refund of the purchase amount is excluded in this case.
The free jewelry box must be returned with any return shipment if the remaining order value falls below €200. If the jewelry box is not returned, kohlenstoff 12 reserves the right to deduct the value of the jewelry box from the refund amount.
Status: 15.01.25